CraftX

The client, operating multiple pharmacy outlets across Yangon and Mandalay along with affiliated clinics, saw strong market potential in eCommerce and telehealth. However, they faced major limitations:

❌ No in-house development team to build the platform

❌ POS systems were localized and siloed, with no central inventory management

❌ No integration with local delivery platforms, limiting last-mile logistics

❌ Lack of online presence for both medicine sales and clinic services

💬 Needed to offer online consultations with ePrescriptions

📅 Wanted to improve patient experience through digital appointment and health tracking tools

CraftX delivered an all-in-one digital health and eCommerce platform tailored to the client’s operations:

✅ Complete eCommerce mobile app, integrated with internal POS system

✅ Real-time sync with local delivery platforms for fast and reliable fulfillment

✅ MMQR payment integration for seamless local transactions

✅ Teleconsultation feature for doctor-patient video sessions

✅ ePrescription system for issuing and tracking prescriptions

✅ OPD appointment booking for multiple clinics

✅ Calendar-based health tracking, including vital sign logs and personal health records

With CraftX’s support, the client successfully transformed into a modern digital health provider:

🚀 Launched unified ePharmacy and clinic app across major cities

🏪 Centralized inventory & sales system for all branches

🧾 Over 500 ePrescriptions issued via the platform in the first 2 months

👨‍⚕️ Teleconsultations increased by 4x during pilot phase

📦 Enabled next-day delivery of medicines in 10+ townships

📊 Gained real-time visibility into operations across sales, prescriptions, and appointments